Terms and Conditions | HUSH Therapies Llandudno

Important information regarding bookings, cancellations, memberships, vouchers, and appointments.
By booking an appointment with HUSH Therapies Ltd, you agree to the Terms & Conditions set out below.

SALON ETIQUETTE

To maintain a calm and professional environment:

Please keep voices low.
Mobile phones must be set to silent or switched off during your visit.

BOOKING TREATMENTS

We recommend booking treatments in advance to avoid disappointment.

A completed Medical Consultation Form is required before treatment.
The form is sent automatically when booking online and must be completed prior to arrival.
If the form has not been completed in advance, time will be deducted from your scheduled treatment to allow for completion.
Treatment will still finish at the original scheduled time.
Full treatment charges apply.
If insufficient time remains to safely carry out the treatment due to incomplete paperwork, the appointment may be shortened or cancelled and charged in line with the Cancellation Policy.
All relevant medical conditions must be disclosed. Failure to disclose may result in treatment being refused or adapted without refund.
All personal information is treated as confidential.
Payment is not taken at the time of booking unless you choose to pay in full or advance payment is required.
Card details may be required to secure bookings in line with the Cancellation Policy.
Card details are stored securely by our payment provider and are not visible to HUSH Therapies.
Once a booking is confirmed, the price is fixed and will not be adjusted if future promotions are released.
HUSH Therapies reserves the right to amend prices or packages at any time. Confirmed bookings are unaffected.

OFFERS & PROMOTIONS

Offers are valid only for the dates advertised and cannot be extended.
All offers are subject to availability and may have limited spaces.
Offers cannot be backdated or applied to existing bookings.
Offers cannot be combined with loyalty points, membership savings, vouchers, or any other discounts unless explicitly stated.
If an appointment booked under a promotion is cancelled and rebooked outside the promotional period, the standard treatment price will apply.
Offers are non-transferable and have no cash value.
Cancellation and rescheduling policies apply in full to all promotional bookings.

HUSH Therapies reserves the right to withdraw or amend promotions at any time.

LOYALTY PROGRAMME

Applies to full-price treatments only.
Points expire 12 months from issue.
Maximum redemption: £10 per appointment.
Cannot be combined with promotions or membership savings.
Applied after gift vouchers.
Non-transferable and have no cash value.
HUSH Therapies reserves the right to amend or withdraw the loyalty programme at any time.

PAYMENT & CARD CAPTURE

HUSH Therapies operates a secure card capture system to protect appointment time.
Card details are stored securely by our payment provider and are not accessible to HUSH Therapies.
Cards are not charged at the time of booking unless full payment is required.
By providing card details, you authorise HUSH Therapies to charge the applicable cancellation or no-show fee in accordance with these Terms & Conditions.
In the event of a payment dispute or chargeback, HUSH Therapies reserves the right to recover any associated fees and suspend future bookings until the matter is resolved.
Where a charge is unsuccessful or remains unpaid, HUSH Therapies reserves the right to require full payment in advance for all future bookings.

CANCELLATION & NO-SHOW POLICY

Appointment time is reserved exclusively for you and removed from general availability once confirmed.

Notice Periods

Cancellations or rescheduling with more than 48 hours’ notice – no charge.
Cancellations or rescheduling between 24 and 48 hours before the appointment – 50% of the treatment price will be charged.
Cancellations or rescheduling with less than 24 hours’ notice – 100% of the treatment price will be charged.
Failure to attend without notice (no-show) – 100% of the treatment price will be charged.

Rescheduling is treated as a cancellation and is subject to the same notice periods and charges.

Charges apply regardless of the reason for cancellation or change, including illness, emergencies, or personal circumstances.

Payments & Credit

Where payment has been made in advance, any refundable balance remaining after cancellation charges will be held as credit on the client’s account for up to 6 months from the original appointment date.
Credits must be used within this 6-month period. After 6 months, any unused credit will be retained.
Payments are non-refundable. Any eligible balance will be retained as account credit in line with this policy.
Any deposit or advance payment made towards an appointment will be applied in accordance with this Cancellation Policy. Where cancellation charges apply, the deposit or advance payment will be retained in full or part-payment of the applicable fee.
Outstanding balances must be cleared before any further appointments can be booked.

Rescheduling Limits

Appointments may be rescheduled once with more than 48 hours’ notice without charge.
Rescheduling is subject to the same notice periods and applicable charges as cancellations.
Any additional changes to the same booking will result in the appointment being treated as cancelled and the applicable cancellation charge applied.
A maximum of two rescheduled appointments is permitted within any rolling three-month period.
Further diary changes within this period may result in limited booking privileges or full prepayment being required for future bookings.

Repeated Cancellations or Diary Instability

Where a client repeatedly cancels, reschedules, or fails to attend appointments, HUSH Therapies reserves the right to:

Require full prepayment at the time of booking
Limit future booking privileges
Apply cancellation charges in full for any further changes, regardless of notice period.

This ensures fairness to all clients and protects appointment availability.

Membership Appointments

Membership appointments are subject to the same cancellation, rescheduling, and no-show policy.
Late cancellations or missed membership appointments will result in the session being forfeited or the applicable charge being applied.
Membership does not exempt clients from cancellation fees or rescheduling limits.

APPOINTMENT DETAILS

Arrival

Please arrive no more than 5 minutes before your appointment.
Early arrival does not guarantee an earlier start time.
The door remains closed while treatments are in progress.

Late Arrival

Late arrival will result in a shortened treatment.
Full treatment fees still apply.
If insufficient time remains to safely carry out the treatment, the appointment will be classed as a no-show and charged accordingly.
Appointment times include consultation and changing time.
Underwear must be worn during treatments.
Bookings are made with HUSH Therapies, not a specific therapist.
Therapist substitutions may occur where necessary.
If HUSH needs to reschedule due to therapist unavailability, payments will be credited for use within 6 months.

BEHAVIOUR & ZERO-TOLERANCE POLICY

All treatments are strictly professional and therapeutic.

Inappropriate comments or behaviour will result in immediate termination of treatment.
Intoxicated, aggressive, or unsafe clients will be refused treatment without refund.
Verbal abuse, harassment, or intimidation will not be tolerated.
Incidents may be reported to the police.
Full treatment charges apply in such circumstances.

MASSAGE TREATMENTS

All treatments at HUSH Therapies are strictly professional and therapeutic.

Treatments are provided by qualified therapists and are focused on relieving muscular tension, supporting relaxation, and improving overall wellbeing.

Clients are required to wear appropriate underwear at all times during treatments.

Towels and draping techniques are used throughout to maintain privacy and comfort. Only the area being treated will be uncovered.

Massage techniques are adapted based on the consultation and how the body presents on the day. This may include adjustments to pressure, positioning, or treatment approach to ensure safety and suitability.

Requests for inappropriate areas to be treated, or for treatment outside of professional boundaries, will not be accepted.

Any behaviour or request that contradicts the professional nature of the treatment will result in the appointment being stopped immediately and charged in full.USE OF PRODUCTS & HEALTH

Professional, insured products are used at all times.
Essential oils may be used during treatments. Patch testing is advised for sensitive skin or allergies.
By booking, you acknowledge this advice.
Client-supplied products cannot be used.
Undisclosed medical conditions may result in treatment refusal without refund.

CHILDREN

Clients under 18 must be accompanied by a parent or legal guardian, who remains responsible at all times.

SMOKING, ALCOHOL & SUBSTANCES

HUSH Therapies is a non-smoking premises (including vapes and e-cigarettes)
Clients under the influence of drugs or alcohol will be refused treatment without refund.

GIFT VOUCHERS

Gift vouchers are released at selected times during the year and may not always be available for purchase.
Voucher details must be provided at booking.
Valid for 12 months from purchase.
It is the responsibility of the voucher holder to book and attend within the 12-month validity period.
Availability cannot be guaranteed close to the expiry date.
Expired vouchers cannot be extended, reactivated, or redeemed.
Vouchers are non-refundable, non-transferable, and not redeemable for cash.
Missed or late-cancelled appointments will result in full voucher redemption.
Lost or stolen vouchers cannot be replaced.
If the treatment cost exceeds the voucher value, the difference must be paid.

COMPETITIONS

HUSH Therapies Ltd may run competitions or prize draws. Each promotion will have its own terms.
Unless stated otherwise:

Open to UK residents aged 18+
Prizes are non-transferable with no cash alternative
Decisions are final

PASSES

Valid only for the treatments stated
Must be used within the stated validity period
Non-transferable and non-refundable
Missed appointments result in loss of a session

MEMBERSHIP

HUSH Membership Terms

• Membership is collected monthly in advance via direct debit using GoCardless
• A minimum commitment of 3 months applies
• After the initial 3 months, membership can be cancelled at any time in writing
• Membership is non transferable and for the named member only
• Each session has a fixed value of £55
• Sessions are not time-based
• Sessions can be used towards any treatment
• If a treatment exceeds £55, the difference is payable at the appointment
• Sessions may be combined within a single booking
• No partial use of sessions is permitted
• No credit or refund is given for treatments below £55
• A maximum of one unused session may be carried forward to the following month only
• Rolled over sessions must be used within that month or will expire
• Standard cancellation and no show policy applies to all bookings
• Missed appointments will result in loss of the session
• Repeated missed appointments or frequent changes may result in restricted booking access or full prepayment being required
• Membership is subject to appointment availability

• HUSH Therapies reserves the right to cancel or terminate membership at any time

Legacy Membership (Existing Members Only)

The following terms apply to clients who joined under the previous HUSH Membership structure. This membership is no longer available to new clients.

Annual Membership
£99 paid upfront

Monthly Membership
£10 per month
£10 non refundable joining fee
Minimum commitment 3 months

Membership Terms

• This membership provided access to member benefits including discounted treatments, complimentary treatments and member-only services during the active paid membership period only
• Benefits were only available while monthly payments were up to date and did not continue after cancellation or termination of the membership
• Complimentary treatments and birthday treatments were not accrued, banked or owed if not used during an active membership period
• Payments did not accumulate as credit and had no cash value
• Benefits began once payment had cleared
• Membership was non transferable and for the named member only
• Cancellation and no show policy applied to all bookings
• Membership was always subject to availability